Corporate training · Simon Champion
Your training didn’t fail because people weren’t taught. It failed because it wasn’t shown.
Short, role-specific how-to videos, scripted from your real systems and processes. The exact screens, steps and wording your people will use on Monday morning, for the business software they already use and the AI tools they are starting to use.
The problem
When training doesn’t land
Classroom sessions get delivered once and are half-remembered by the time anyone needs them. Go-lives arrive and users freeze. New starters shadow a colleague instead of following a proper guide.
The pattern repeats every time: confusion on day one, a spike in support tickets, workarounds that turn into bad habits, and a return on investment that keeps slipping.
And it doesn’t stop at go-live. Salesforce brings out three major releases a year and ServiceNow brings out two, each one changing screens and adding features. Without a short guide to what’s changed, people find out the hard way, usually in front of a customer.
What I build
Three things, built from your live system
Videos
Short how-to videos
Task-specific walkthroughs scripted from your actual system and processes, not generic templates.
Guides
Quick reference guides
Practical guides, formatted for print and screen, so the answer is there at the point of need.
Optional add-on
In-app guided walkthroughs
Step-by-step guidance built into your live system, so people learn while they work.
Any system
For the software your people need to learn
The same approach works for established business platforms and for the new AI tools your teams are being asked to use.
Selling software?
How-to videos for your customers
If you sell the software, the problem looks a little different. Your customers need to get started without raising a support ticket, and every release changes the screens. I make short how-to videos for your help centre and onboarding, so customers learn your product by watching it.
Help centre
A video for every common task
Short walkthroughs that sit next to the help article they explain, so customers find the answer in a minute.
Onboarding
From sign-up to first result
A short set of first-week videos that take new customers through the steps that matter most.
Release updates
Show what’s changed
Quick videos for new features, so customers start using them without having to ask.
How it works
The same process every time
Sized to how much of the business needs to change how it works.
1
Scope
We agree the roles, tasks and systems to cover, and which package fits.
2
Script
Every video is scripted from your real system, using your own screens, steps and language.
3
Record
Recorded and edited into short, focused videos people will actually watch.
4
Review
You review, I make the changes, and you get finished videos and guides ready to roll out.
When your screens change, updating a video is quick, so your videos keep up with every release instead of going out of date.
Ways to work together
Three sizes of project
Quick Fix
One process or team
5 to 8 videos, one round of revisions, delivered in 7 working days.
Team Rollout
One department
15 to 20 videos plus quick reference guides, two rounds of revisions, delivered in 10 working days.
Full Rollout
The whole organisation
30+ videos across every role, guides and a training manual, a 90-day amendment window and a multi-language option, delivered in 15 working days.
In-app guided walkthroughs are quoted separately. Not sure which fits? Get in touch and we’ll scope it together.
Also available: release update videos after each Salesforce or ServiceNow release, showing your people what’s changed in the parts of the system they actually use.
See it in action
Example videos
Updating an account in Salesforce
Creating an incident in ServiceNow
In-app guidance
Claude for beginners
Experience
Trusted by global teams
25+ years supporting system adoption across financial services, energy, telecoms, healthcare, automotive and retail. More than 26,000 users trained internationally, including a 16,000-user global rollout in 7 languages.
ServiceNow
Incident, Request, Change and Problem Management, Knowledge Management, Service Portal, HR Case Management, Demand and Risk Management.
Salesforce
Retail Execution, Visit and Order Management, Account and Activity Management, Leads, Opportunity and Quote Management, Price Management, Case Management and Data Maintenance.
Get a quote
Tell me what your people need to learn.
Send me a few details and I’ll come back to you to talk through the system, the roles and the right size of project.
Ready to show, not just tell?
Email or call me to talk through your rollout.
AI Business Hub is a trading name of Program IT (UK) Ltd, registered in England and Wales, company number 3655834. Registered office: The Knoll Business Centre, Unit W8a, 325-327 Old Shoreham Road, Hove, East Sussex, BN3 7GS.